A great digital customer experience should ensure that customers feel valued and understood, no matter where their brand engagement happens online. Their interaction with your brand has to be smooth, convenient, and hassle-free. This rings true for both physical and digital customer experiences. But since 96% of Americans shop online1, the digital customer experience is more important than ever now.
The Institute for Robotic Process Automation & Artificial Intelligence defines RPA as follows,
“Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.”
In this interview, I joined Engati CX to discuss the Corporate Digital Network.
Explore the newly developed ISO 56000 Series of International Standards on Innovation Management Systems, and learn how your organization can establish a strategic, structured and standardized framework for continuous improvement and sustainable success
We know that Cities need to increase the efficiency in which they operate and use their resources. Major efficiency improvements can be achieved by horizontally interconnecting individual systems such as electricity, water, sanitation and waste management, transportation, security, environmental monitoring, or weather intelligence.
As countries around the world return to various forms of lockdown, decent internet access at home has once again become a necessity. The infrastructure to sustain it though is still lacking.
Interview With Giuliano Liguori: The Most Effective IoT Trends Businesses Can Adopt To Overcome The COVID-19 Pandemic
The host of the session is Mirko Ross, of Asvin.io and DigitalWorx in Stuttgart. It is the 3rd cybersecurity talk he has hosted in 2020. The topic today is Cybersecurity and Smart Cities – Where are we now, and where are we going.