Digital Transformation

Digital Engineering for the Next-Gen Customer Experience

Digital Engineering for the Next-Gen Customer Experience

In my last interview with StraightTalk, an award-winning thought leadership platform, sponsored by HCL Technologies, which showcases the experience-based insights of CIOs, CTOs, and other senior technology executives, I answered 5 key questions about Next-Gen Customer Experience

The discussion took place on the Twitter channel of Straight Talk (@CTOStraightTalk) via the Twitter Chat which was attended by many experts in the sector like Avrohom Gottheil, Helen Yu, Sarah Burnett, Ian Moyse, mike d. kail and Mark Thiele

Digital Customer Experience: what needs to be done!

Digital Customer Experience: what needs to be done!

A great digital customer experience should ensure that customers feel valued and understood, no matter where their brand engagement happens online. Their interaction with your brand has to be smooth, convenient, and hassle-free. This rings true for both physical and digital customer experiences. But since 96% of Americans shop online1, the digital customer experience is more important than ever now.

Understanding Robotic Process Automation

Understanding Robotic Process Automation

The Institute for Robotic Process Automation & Artificial Intelligence defines RPA as follows,

“Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.”

The Corporate Digital Network - The Full Interview

The Corporate Digital Network - The Full Interview

In this interview, I joined Engati CX to discuss the Corporate Digital Network.

A Closer Look at ISO 56002 Innovation Management System

A Closer Look at ISO 56002 Innovation Management System

Explore the newly developed ISO 56000 Series of International Standards on Innovation Management Systems, and learn how your organization can establish a strategic, structured and standardized framework for continuous improvement and sustainable success

Why do cities need to become Smart now?

Why do cities need to become Smart now?

We know that Cities need to increase the efficiency in which they operate and use their resources. Major efficiency improvements can be achieved by horizontally interconnecting individual systems such as electricity, water, sanitation and waste management, transportation, security, environmental monitoring, or weather intelligence.

COVID has made our digital infrastructure a priority

COVID has made our digital infrastructure a priority

As countries around the world return to various forms of lockdown, decent internet access at home has once again become a necessity. The infrastructure to sustain it though is still lacking.

Top Fascinating Application of Deep Learning

Top Fascinating Application of Deep Learning

Deep Learning is changing the way we look at technologies. There is a lot of excitement around Artificial Intelligence (AI) along with its branches namely Machine Learning (ML) and Deep Learning at the moment.

What is data science?

What is data science?

Data science is a multidisciplinary field that requires knowledge of math, technology, and domain.

 

About Digital Leaders Blog

Digital Leaders is a brand of Kenovy Srl. 

Kenovy Srl provides top-notch Digital Transformation and Innovation Management services on-demand to lead your ongoing and future digital projects.

    Gramsci St., 13 Crispano, Italy
    +39 3316170662
    info@glweb.eu
    www.glweb.eu
    www.kenovy.com
    www.ingliguori.com

 

Contact

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Follow Us to learn more! 

linkedin iconfinder_4102580_applications_media_social_twitter_icon_64px.png iconfinder_5365678_fb_facebook_facebook_logo_icon_64px.png iconfinder_5296765_camera_instagram_instagram_logo_icon_64px.png

 

     

Support our writers