In my last interview with StraightTalk, an award-winning thought leadership platform, sponsored by HCL Technologies, which showcases the experience-based insights of CIOs, CTOs, and other senior technology executives, I answered 5 key questions about Next-Gen Customer Experience. 

The discussion took place on the Twitter channel of Straight Talk (@CTOStraightTalk) via the Twitter Chat which was attended by many experts in the sector like Avrohom Gottheil, Helen Yu, Sarah Burnett, Ian Moyse, mike d. kail and Mark Thiele

A great digital customer experience should ensure that customers feel valued and understood, no matter where their brand engagement happens online. Their interaction with your brand has to be smooth, convenient, and hassle-free. This rings true for both physical and digital customer experiences. But since 96% of Americans shop online¹, the digital customer experience is more important than ever now.

The Institute for Robotic Process Automation & Artificial Intelligence defines RPA as follows,

“Robotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.”

In this interview, I joined Engati CX to discuss the Corporate Digital Network.

Explore the newly developed ISO 56000 Series of International Standards on Innovation Management Systems, and learn how your organization can establish a strategic, structured and standardized framework for continuous improvement and sustainable success

We know that Cities need to increase the efficiency in which they operate and use their resources. Major efficiency improvements can be achieved by horizontally interconnecting individual systems such as electricity, water, sanitation and waste management, transportation, security, environmental monitoring, or weather intelligence.

As countries around the world return to various forms of lockdown, decent internet access at home has once again become a necessity. The infrastructure to sustain it though is still lacking.

Deep Learning is changing the way we look at technologies. There is a lot of excitement around Artificial Intelligence (AI) along with its branches namely Machine Learning (ML) and Deep Learning at the moment.