Digital Transformation

200 CX Thought Leaders to follow to kickstart 2021

200 CX Thought Leaders to follow to kickstart 2021

200 #CX Thought Leaders to follow to kickstart 2021 by Engati - Proud to have been ranked as well πŸ†
Congrats to Antonio Grasso Jan Barbosa Timothy (Tim) Hughes 提姆·休斯 Ian Moyse β˜‘ Sally Eaves Franco Ronconi Enrico Molinari Dr. Marcell Vollmer Aghiath Chbib Dean Anthony Gratton Johannes Drooghaag Helen Yu Chuck Brooks Neil Cattermull Neville Gaunt πŸ’‘πŸ’‘πŸ’‘ Avrohom Gottheil, Tech Influencer πŸ”Š Dr. Robin Kiera Linda Grasso and many others.

Digital Engineering for the Next-Gen Customer Experience

Digital Engineering for the Next-Gen Customer Experience

In my last interview with StraightTalk, an award-winning thought leadership platform, sponsored by HCL Technologies, which showcases the experience-based insights of CIOs, CTOs, and other senior technology executives, I answered 5 key questions about Next-Gen Customer Experience

The discussion took place on the Twitter channel of Straight Talk (@CTOStraightTalk) via the Twitter Chat which was attended by many experts in the sector like Avrohom Gottheil, Helen Yu, Sarah Burnett, Ian Moyse, mike d. kail and Mark Thiele

Digital Customer Experience: what needs to be done!

Digital Customer Experience: what needs to be done!

A great digital customer experience should ensure that customers feel valued and understood, no matter where their brand engagement happens online. Their interaction with your brand has to be smooth, convenient, and hassle-free. This rings true for both physical and digital customer experiences. But since 96% of Americans shop online1, the digital customer experience is more important than ever now.

Understanding Robotic Process Automation

Understanding Robotic Process Automation

The Institute for Robotic Process Automation & Artificial Intelligence defines RPA as follows,

β€œRobotic process automation (RPA) is the application of technology that allows employees in a company to configure computer software or a bot to capture and interpret existing applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems.”

The Corporate Digital Network - The Full Interview

The Corporate Digital Network - The Full Interview

In this interview, I joined Engati CX to discuss the Corporate Digital Network.

A Closer Look at ISO 56002 Innovation Management System

A Closer Look at ISO 56002 Innovation Management System

Explore the newly developed ISO 56000 Series of International Standards on Innovation Management Systems, and learn how your organization can establish a strategic, structured and standardized framework for continuous improvement and sustainable success

Why do cities need to become Smart now?

Why do cities need to become Smart now?

We know that Cities need to increase the efficiency in which they operate and use their resources. Major efficiency improvements can be achieved by horizontally interconnecting individual systems such as electricity, water, sanitation and waste management, transportation, security, environmental monitoring, or weather intelligence.

COVID has made our digital infrastructure a priority

COVID has made our digital infrastructure a priority

As countries around the world return to various forms of lockdown, decent internet access at home has once again become a necessity. The infrastructure to sustain it though is still lacking.

Top Fascinating Application of Deep Learning

Top Fascinating Application of Deep Learning

Deep Learning is changing the way we look at technologies. There is a lot of excitement around Artificial Intelligence (AI) along with its branches namely Machine Learning (ML) and Deep Learning at the moment.

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Kenovy Srl provides top-notch Digital Transformation and Innovation Management services on-demand to lead your ongoing and future digital projects.

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